FAQs

FAQs

Accessibility

Is there disabled parking and viewing avaliable?

There is designated disabled parking available near the main Paddock Hill Grandstand and you may also park free of charge on Southbank (opposite the rear of the pit garages). Vehicles parked in these areas must display a Blue Badge and will be directed by venue staff on arrival. If you intend to park near to Paddock Hill Grandstand please head to the main entrance (next to the Mercure Hotel).

There is a dedicated wheelchair viewing area in Paddock Hill Grandstand with free of charge access to wheelchair users plus one carer. Any additional carers, friends or family must be in possession of a valid grandstand ticket. Please contact our ticket office on 0843 453 9000 to reserve space in the wheelchair viewing area in advance.

For further details, please read our Important Information section.

Am I entitled to a discount for being a carer?

Carers of our disabled guests may be entitled to free admission at MSV's race events. Please contact our call centre on 0343 453 9000 or carer@msv.com to make arrangements, no later than one week before the event you wish to attend.

For further details, please read our Important Information section.

Do you have baby changing facilities?

Yes, baby changing facilities can be found in the locations below:

  • Hailwoods Bar and Restaurant in the paddock

  • The Paddock shower block

  • Druids Toilets

  • The Colin Chapman Way Fast Lane Toilets

  • The MotorSport Vision Centre by the main entrance

  • The ‘Superloo’ toilet block opposite the Megastore shop (next to the Kentagon Restaurant and Bar)

Parking

How much does it cost to park?

Parking is free of charge for all public car parks, except for the Southbank & Infield at larger events that is chargeable per day. Please see Parking Information at top of page for details.

General

Is there a cash machine on site?

Yes, by the Megastore shop opposite the Kentagon Restaurant and Bar.

Where can I claim my lost property or hand in any found items?

Please head to the Brands Hatch Security office located at the Main Entrance. If you are no longer at the venue please call 01474 875257.

Can I bring my ebike or scooter to the venue?

No, the public are not allowed two wheeled vehicles in spectator areas. Bicycles are also prohibited in the public areas.

Are animals permitted anywhere onsite?

No animals are permitted anywhere on site, with the exception of guide/assistance dogs. Please contact our call centre on 0343 453 9000 or email carer@msv.com to advise if you will be bringing a guide/assistance dog.

What is the policy on drones or UAVS?

Drones / UAVs are not permitted for use at the venue on any event day.

Tickets

Can I purchase tickets on the day of the event?

Yes, you can buy tickets on the gate at all our race meetings, by cash or card payment. Please note some events are advance only, these will clearly be marked on our website.

What happens if my posted tickets don't arrive in time?

All tickets are sent by Royal Mail Recorded or Special Delivery, meaning a signature is required. In the rare instance that your tickets have not arrived in time you will need to purchase them at the gate price and obtain a refund after the event by returning the gate ticket stubs and your original tickets to the ticket office at the address below: 

Ticket Office,
MotorSport Vision Center,
Brands Hatch Circuit,
Fawkham,
Longfield,
Kent,
DA3 8NG,

What is MSV's ticket refund policy?

The ticketholder shall only be entitled to a refund or exchange (at MSV's election) if an event is cancelled in its entirety prior to its commencement for reasons that are within our reasonable control.  Event tickets may not be sold, resold, donated, transferred or in any way disposed of without prior written permission from MSV.

I have a grade D ticket, Where can I find a list of events and can I upgrade my ticket?

You can find a list of eligible Grade D events by clicking here. Unfortunately these cannot be exchanged or used as part payment towards any other higher grade meeting.

Media

How can I apply for media accreditation for race events?

Please visit our dedicated media site to apply for accreditation at media.msv.com